Terms of Service
Last updated November 2026.
Services
Enterprise Voice AI provides AI receptionist and voice automation services configured for each client business. Features described on this website are indicative; the scope delivered to a client is defined in that client's signed agreement or written quote.
Accounts and access
Client accounts are personal to the business they represent. You are responsible for keeping access credentials secure and for the actions of users you invite to your account. Access must not be shared between businesses.
Acceptable use
You agree not to use the platform for unlawful calls, harassment, deceptive practices or to process data you are not entitled to process. Automated calls must comply with the laws applicable to your jurisdiction, including any consent and disclosure requirements.
AI limitations
AI voice agents produce responses automatically. They can mishear, misunderstand or produce inaccurate information. Escalation rules, review workflows and human oversight remain the client's responsibility, and consequential decisions should not be delegated solely to an automated agent.
Fees
Subscriptions are quoted individually. Fees, billing periods and usage allowances are set out in your written quote. Online payment processing is not enabled on this platform yet; invoices and payment methods are agreed directly during onboarding.
Third-party services
Telephony, voice and calendar functionality depend on third-party providers. Outages, policy changes or feature changes from those providers may affect service availability. We do not guarantee the availability of any third-party service.
Data and ownership
You retain ownership of your business information and the customer records created through your account. We process that data to operate the service. Each client's data is isolated from other clients.
Liability
To the maximum extent permitted by law, our liability is limited to the fees paid for the service in the period preceding a claim. We are not liable for lost revenue, lost opportunities or indirect damages.
Contact
Questions about these terms can be sent to Yanamor@duck.com or raised by phone on 7802390307.
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