Privacy Policy
Last updated November 2026.
Information we collect
We collect the information you submit through our website and onboarding forms, including your name, business name, email address, phone number, industry and call volume. When a client account is active, we store call records, transcripts, appointment details and contact information generated by that client's own conversations.
How we use information
Information is used to operate the platform: answering calls, booking appointments, routing escalations, producing analytics for the account owner and responding to enquiries. We do not sell personal information.
Client data isolation
Each client account is a separate tenant. Records created for one business are associated with that business and are not visible to another client account. Access within a client account is limited to authorised users on that account.
Service providers
Voice, telephony and calendar functionality relies on third-party providers. Their credentials are stored server-side and are never exposed to client browsers. Where a provider processes call audio or transcripts, their own terms and privacy practices apply.
Retention
Call records, transcripts and appointment data are retained for as long as the client account is active, or as required for operational and legal purposes. Retention preferences are configured per account.
Your choices
You can request access to, correction of, or deletion of the information associated with your account by contacting us. Account owners can also remove individual records through their dashboard.
Regulated data
Where a deployment involves protected health information or other regulated data categories, specific safeguards and contractual terms must be agreed in writing before that data is processed. No certification is implied by using this platform.
Contact
Privacy questions can be sent to Yanamor@duck.com or raised by phone on 7802390307.
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